Customer stories

Thank you, thank you, thank you. You truly made a nightmare situation easy to deal with :-)

After my 2 daughters and son-in-law were stranded in Shanghai as a result of Lufthansa's mechanical failure (3rd day running), a 14 hour preventable delay and final flight cancellation, I wrote to Lufthansa and claimed compensation...

Jakub was very helpful and it was basically effortless.

I tried to redeem the money myself with very little response from Finnair and then turned to ClaimAir who helped me out.