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Customer stories

We help people. We do it with love.

Thank you, thank you, thank you. You truly made a nightmare situation easy to deal with :-)

After my 2 daughters and son-in-law were stranded in Shanghai as a result of Lufthansa's mechanical failure (3rd day running), a 14 hour preventable delay and final flight cancellation, I wrote to Lufthansa and claimed compensation...

Charlotte J.

New Zealand
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Jakub was very helpful and it was basically effortless.

I tried to redeem the money myself with very little response from Finnair and then turned to ClaimAir who helped me out.

Dennis W.

Sweden
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Hello Jakub and ClaimAir. Thanks a lot for getting the compensation for delayed flight to me. I did not know that such s... Read more

Jana B.

Czech Republic
I was struggling for a month with Turkish Airlines about two claims for delay and damaged baggage. Jakub at ClaimAir too... Read more

Marlene G.

France
Fabulous service, patiently chasing the reluctant airline for making them pay the rightful compensation!

Harri H.

Finland
Your service was an excellent resource and if I am ever inconvenienced by the airlines again, you will be the first call... Read more

Brian S.

USA
As on the way from Germany to France, our baby stroller got lost, so I decided to contact ClaimAir. Even though it did t... Read more

Annika U.

Estonia
I could not fly from Paris to Miami on July 24 due to the airline's technical problem. We were able to take a flight the... Read more

Franck

USA
I was lucky to have a chance to cooperate with Jakub from ClaimAir when I was dealing with a refund of money for a delay... Read more

Štěpán T.

Czech Republic
I have successfully received the compensation from Austrian Airlines via ClaimAir. Easy, quickly, and without any additi... Read more

Irina S.

Russian Federation
My flight from London to Jakarta was delayed for 16 hours. My friend told me about ClaimAir. They were very helpful and ... Read more

Darshan P.

Indonesia
Everything worked perfectly. When I felt confused for a while, just a single email with ClaimAir sorted things out. T... Read more

Grzegorz

Poland
Czech Airlines had yet another delay. This time it took over 3 hours and it ruined a good part of my week. Claiming a co... Read more

Kateřina

Czech Republic
Not only I was delayed for 8 hours in Barcelona, but my stopover in Amsterdam was rerouted to... hell on earth, New York... Read more

George G.

Canada
Hey Jakub and ClaimAir, Thanks for the help, I got my compensation after using ClaimAir service I took Wizz Air from Pr... Read more

Snowkei

UK
Easy as a child's game. I submitted my claim, got an immediate reply and had the compensation in my bank account in two ... Read more

Alexander K.

United Kingdom
My flight was 3 hours and a half delay with Vueling. I was on holidays and really disappointed with the customer service... Read more

Beatrice

Italy
When flying for vacations with my family Brussels Airlines did not deliver our luggage to Porto. We were waiting 4 days ... Read more

Maciej

Poland
I was stuck in Vienna airport for more than 5 hours after NIKI Air cancelled my flight to Milan. I got a flight later th... Read more

L.K. J.

Italy
My parents traveled from Greece to Spain in April, however, Eurowings delivered their baggage 3 days after the arrival. ... Read more

Pakhi M.

India
My British Airways flight from Heathrow, London to Zurich, Switzerland was delayed for five hours plus. Found this exces... Read more

Michael B.

Switzerland
Simply awesome service. I had applied directly to the Finnair but they were playing with words. ClaimAir helped me and I... Read more

Eram J.

Sweden
When we flew from Malta to Prague with my girlfriend, we arrived with 3hrs and 2 minutes delay. We provided the informat... Read more

Miloš

Czech Republic
Alitalia lost our bags the day prior to a wedding we were attending in Sicily. Despite their assurances, our bags were s... Read more

Andrew

The Netherlands
So my flight was canceled and I had to wait 10 hours for a next one. This I thought happened often enough so I wasn't su... Read more

Suibhne

Ireland
Our flight was delayed for 7 hours, claimair successfully won compensation for us. Thank you very much. Read more

Iryna

Switzerland
I would like to thank ClaimAir team for handling my case in a very timely and professional way. They were keeping me inf... Read more

Severina S.

Switzerland
I just wanted to thank Kamila and the guys at ClaimAir for helping me get recompense for delays to my travel. Twice in 2... Read more

Gary

UK
I got my refund for delayed flight. Nice work!

Simonas

Lithuania
The agency dealt the problem of the delayed flight claim very quickly, They were really confident in the matter and alwa... Read more

Sandra

Lithuania
Thanks to your service we have received the compensation for a delayed flight. Previous communication with Wizzair was t... Read more

Honza

Czech Republic
The Staff from ClaimAir has been very helpful and responsive. Their service is absolutely worth the fee since they save ... Read more

Ana

Croatia
Delayed coming out of Amsterdam on IcelandAir for 2 hours and missed the days only connection to our US home airport. Cl... Read more

Kris K.

USA
My Lufthansa flight was cancelled, and subsequent flight was delayed, so the delay to Copenhagen was clearly subject to ... Read more

Jan

Denmark
My flight got suddenly cancelled (or delayed for 22 hrs they said) when I was already at gate over midnight. These angel... Read more

Tristan

Netherlands
After my flight was cancelled from Munich and had a delay because of this. I filled in the form on the ClaimAir website.... Read more

Lonneke

Netherlands
I express my gratitude to ClaimAir for their great help and correctness in the fair solving of my case (canceled flight ... Read more

Ivo C.

Bulgaria
Hassle free experience. First I filled my complaint through the airline website, after a while, the only offer me credit... Read more

Laddan

Germany
ClaimAir expediently obtained my compensation after my flight was canceled. Simple and effective. Would absolutely recom... Read more

David

France
I had a flight delay of around 4 hours, a friend recommended me to use ClaimAir and I did it because I had nothing to lo... Read more

Jordi S.

Spain
I had two claims for one missed flight and one delayed flight that almost ruined my trip. This loss took two whole days ... Read more

April

USA
I must admit that I got my money back thanks to Claimair. The process was very smooth, I just contacted the guys from Cl... Read more

Josep

Germany
I brought the case of my flight connection being missed due to airplane delays. The ClaimAir team assessed the situation... Read more

Dan

Canada
Because of the delay, I missed the connection flight and Claimair helped me get financial compensation. I have to also c... Read more

Nidal

Slovakia
After a series of troubles in a connected flight, ClaimAir team took very good care of the case and got me a decent comp... Read more

Rodrigo

Germany
Airline cancelled flight while I was waiting with my family for trip back from our holiday. In the end we had a 4 hour d... Read more

Ondřej

Czech Republic
I will for sure be using ClaimAir next time I have problem with my flight. Liked the way you handled this case and alway... Read more

Robin H.

Finland
My flight was canceled so I was stuck at Berlin airport for 7 hours. I had filed a case with ClaimAir and received compe... Read more

Tomáš

Czech Republic
Flawless service.. thanks for all your support

John

Canada
Not only Claimair helps us getting compensation, they also are a reminder to the airline companies that the can't do eve... Read more

Millescamps X.

USA
I had an excellent experience with ClaimAir. I got to know about them through my colleague when I shared about my flight... Read more

Jitha

Netherlands
Our flight RIX-IST-DXB with Turkish Airlines was cancelled and airline was given only one option: "you will fly only nex... Read more

Vladimir

Latvija
Thank you to Kamila, Martin and Dita in ClaimAir for successfully getting the compensation for our British Airways fligh... Read more

Sean

Ireland
I stayed for close to 9h at Valencia airport because of a technical breakdown. The company argued it was an extraordinar... Read more

Pauline D.

France
I was caught in the British Airways disaster of May 28 (massive IT failure, all flights cancelled from LHR and GWA) and ... Read more

Laurence

United Kingdom
A flight was canceled coming home from Baltimore on BA. Filed a claim through ClaimAir. Less than 3 months, the claim wa... Read more

Larry

Spain
My luggage was lost on the way to a conference in Rehovot in January 2017. With a lot of tracking involved, it was found... Read more

Erika

Denmark
We have luggage delayed for 6 days, ClaimAir team is very helpful to collect the claim fee from British Airways, and the... Read more

Lin Z.

USA
I received a substantial sum of money months after my flight was delayed in Berlin, meaning I had missed my connecting f... Read more

Danielle

Ireland
I was delayed as my flight from Amsterdam was canceled due to technical reasons, I had to get a later flight and bus bac... Read more

Timothy s.

Ireland
ClaimAir made the process of submitting and processing my claim with the airline fast and simple. While the airline init... Read more

Igor J.

USA
I recently spent two weeks in Italy and Croatia (coming from the US). On our departing flight, the airline lost all of m... Read more

Chris

United States
It is always distressing when your luggage doesn't show up and even more so when a week later it is still missing. So ha... Read more

Helen E.

United Kingdom
ClaimAir was definitely one of the best customer services I've ever experienced. Trustworthiness is what I consider as o... Read more

Pia

Switzerland
Lost Luggage, took us three days of waiting and several trips to the airport with no effort. Our little claim (we had to... Read more

Maarten

Netherlands
Outstanding service! My Condor flight going from Frankfurt to Recife (Brazil) was delayed for more than 24 hours because... Read more

Fabíola M.

Brasil
With the valuable help of ClaimAir, I was compensated after my flight with Lufthansa company has suffered two delays. Th... Read more

Elena C.

Romania
Very professional service, very easy to submit a claim. ClaimAir works hard to win a case - 10 months after the flight I... Read more

Karlis V.

Latvia
After a 4 hours delay, I found out I deserve a compensation. I sent ClaimAir all the details and proofs and simply let i... Read more

Gal

Israel
Filght cancelled due to technical problems. 48h until the new flight. ClaimAir handled the claim with extreme effectiven... Read more

Nuno

Portugal
After a thoroughly frustrating delay of some six to seven hours while traveling from Oslo Trop airport to London Stanste... Read more

David

Norway
Thank you, Jakub & Co! Our beloved dog died on a Lufthansa flight and the corporate giant refused to pay any compensatio... Read more

Philip V.

Estonia
Great service, fast and reliable. I was updated on each step of getting my money back from the airline, so it's definite... Read more

Andrejs

UAE
Easy to use and super efficient. Highly recommended! Read more

Maja

Denmark
My baggage was misplaced for more than 48 hrs while returning back home from Brussels. In spite of holding the valid ins... Read more

Sipra

India
My family had to stay at JFK for one more day due to Aer Lingus damaged plane. Thanks to ClaimAir we got compensation in... Read more

Martin K.

Czech Republic
Having delays is never great, especially with a full schedule direct after the flight. Great that there is some kind of ... Read more

Erwin d.

Netherlands
I was flying with TAP from Lisbon to Stockholm. The flight was initially delayed and we were waiting for over 5hours the... Read more

Xiuzi Z.

China
Smooth and fast handling of the case.

Pieter M.

Belgium
Our flight was delayed. So we have to spend a night in Frankfurt and we came to Porto 12 hours later. The beginning of o... Read more

Rita J.

Lithuania
Good simple and effective service. They simplify the process the best possible just asking for the documents. It was nev... Read more

Filipe M.

Portugal
When I got back home after a delayed flight and I found out about ClaimAir, I was just incredulous about it, but I said ... Read more

Iacopo

Italy
After a bad delay experience (worse than most cases, because right in the middle of the night), I decided that a claim t... Read more

Sytse

Belgium
Could not have been easier to claim an extra 100 Euros for my delayed luggage! All documents uploaded in a couple of cli... Read more

Lena

Netherlands
Thank you very much! The problem was solved very quickly and communication is simply great! Read more

Liga

Latvia
Thank you, Jakub and the team of ClaimAir! I had a delayed luggage case, of course, the airline was very reluctant to ... Read more

Andreas

Germany
Thank you, ClaimAir. Even if it took you 3 months to resolve my case, I have been informed of any status changes throu... Read more

Alex T.

Romania
Long story short- on a connection flight from Boston to NYC, my only suitcase never made it to the final destination. Co... Read more

Nicole

USA
Last year my flight from Amsterdam to London was late coming in, and as a result I lost my connection back to Buenos Air... Read more

Guido P.

Argentina
I cannot recommend ClaimAir enough. It's such a great service. After the stress of a cancelled flight home from New York... Read more

Eimear

Ireland
My TAP Portugal flight, from Lisbon to Bucharest, was cancelled and we had to stay two days more in Lisbon. So, at my re... Read more

Andreea R.

Romania
After a horrible experience with British Air, I accomplished nothing with them. I needed to find my own hotel and was no... Read more

Douglas B.

United States
Thanks to ClaimAir I have received a compensation from Iberia for the flight delay. It took half a year but ClaimAir was... Read more

Daria

Russia
Great company, great service! I had first filed my claim with a competing company and whereas that competing company clo... Read more

Philippe

Belgium
Claimair was super fast helping me! I'm so happy! 100% recomendable. Read more

Belen J.

Spain
Thank you, ClaimAir, for winning our case! Our dream vacation was cut short by a 24-hour flight delay, and our own effo... Read more

Amanda

United States
I travelled to Vienna via Ethiopa and on arrival my suitcase from the hold never got off the plane. We reported the inci... Read more

Jennifer P.

South Africa
I was supposed to fly from NYC to AMS with a US Delta flight. After 12 hours of waiting at the airport, the Delta offici... Read more

Dan L.

Romania
I am extremely appreciative of how quickly this team has helped me with my claim! I strongly recommend their services, a... Read more

Maria M.

Portugal
Náhodou jsem na ClaimAir narazila při brouzdání internetem a již to bylo půl roku od doby, kdy se nám s přáteli stalo to... Read more

Stanislava

Czech Republic
I was on a holiday with my mother in Mauritius. We had flight opereted By KLM. Day of arrival our flight was cancelled /... Read more

Marjukka

Finland
I have received the money and it was very easy. Just remember to include everything. Read more

Martin R.

Denmark
Missed a lomg haul connection.... 4.months and few clicks and couple of emails forward after... 300Euros credited on my ... Read more

Sebastien

Thailand
I missed my connection in Munich from Pisa to Oslo (due to bad weather). I then was redirected via Hamburg. My baggage d... Read more

Jane D.

Italy
One of my check bags was lost when I arrived my destination, after 8 days the airline was able to find my bag and return... Read more

Ricardo G.

Portugal
ClamAir helped me out to get a compensation from Lufthansa in an uncomplicated and straightforward fashion. Airlines,... Read more

Martí

Germany
My Easy jet flight was delayed about 16 hours so I cancelled and flew with another airline so I wouldn't miss a family C... Read more

Margot G.

Cyprus
Happy with the service received! I could either spend my time and effort fighting the airline, or let these guys take ca... Read more

Mike

Australia
LH Flight cancelled, no notification, luckily we double checked the evening before so we didn't end up at the airport at... Read more

Charles

Switzerland
Lufthansa lost family of five’s skiing equipment for five days despite direct flight. Despite the fact that Lufthansa ba... Read more

Marcus E.

Sweden
I contacted claimair after being given the run around from the airline when trying to claim a flight that was cancelled ... Read more

Ewan

United Kingdom
I ma very happy to share my story with ClaimAir, my transiet flight delayed so that i missed the final flight so they ju... Read more

Taha

Egypt
We did not grt our baggage in time , iIt was late 26 hours . We had to buy some useful things and claimair helped me to ... Read more

Toiv J.

Estonia
ClaimAir offered me an unthinkable solution in the country I come from and carried out the entire process for me, giving... Read more

Georgia

Chile
I received my baggage 3 days after my landing and I needed my clothes. So I bought new clothes and I kept the receipt. I... Read more

Alireza K.

France
The flight of my mother was delayed over 20h (within connections/scales). Claimair manage to get us some compensation... Read more

Larissa M.

Netherlands
I spent months trying to get compensation from Lufthansa when my family and I were refused boarding to our connecting fl... Read more

Richard K.

New Zealand
While flying from Ethiopia back to Germany I had a delay of over 24 hours, which resulted in the missing of an important... Read more

A v.

Netherlands
ClaimAir helped me deal with a horrible layover situation that was “unresolvable” per my original interaction with the a... Read more

Jackson

USA
I had 6 hours delay on Czech Airlines flight from Warsaw to Prague. ClaimAir helped to get the money from the airlines i... Read more

Mikhail

Czech Republic
We had a long case with EasyJet but thanks to ClaimAir we could recover our money. Very happy with the professionalis... Read more

Lourdes

Spain
Most Americans don't know that you can be compensated for flight delays/cancellations in Europe. The hassle of our fligh... Read more

Scotty B.

USA
My son and I missed our connecting Turkish Airlines flight to Dar es Salaam and were delayed for 24 hours in Istanbul. I... Read more

Jane B.

Ireland
Many thanks to this great team! After some attempts to deal with the airline company on my on, my claim being rejected b... Read more

Madalina C.

Romania
Unlike competitors, ClaimAir were quick and efficient - delivering the results the airline had been delaying for months. Read more

Ricardo S.

Portugal
Unbelievable...they handle my case in a professional manner. Received the compensation in one and a half weeks. Just gre... Read more

Patrick

Romania
One year ago I came first to Europe; And my 2 suitcases arrived 4 days latter which causes a lot of inconvience and extr... Read more

Johanna

Colombia
Got a flight canceled and through a simple process online I got a decent compensation. Read more

Jesus R.

Denmark
Excellent service, from my clime till money income have passed only two weeks. Thank You the ClaimAir team :) Read more

Sergej

Lithuania
When my flight was cancelled I was devastated .. I was thinking how can they do this? However I realized that yes the...

Dite G.

Kosovo
Good team 😀

Bujar R.

Germany
I contacted ClaimAir upon advise bu my travel agent when my family's flights got canceled less than 24 hours before sche... Read more

Tony A.

Canada
We were delayed 24 hours from Warsaw flying with Emirates. EU policy dictates that they provide food and accommodation. ... Read more

Christine

South Africa
Our flight to Lissabon(Portugal) was cancelled end of March 2018. No explanation was given but we heard it was because o... Read more

Rino d.

Netherlands
I tried to claim for a delayed flight between Stockholm and London on my own at first. The process is not difficult, but... Read more

Javier

Sweden
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