Long story short- on a connection flight from Boston to NYC, my only suitcase never made it to the final destination. Considering it was a four day trip, I was completely screwed without my clothes, makeup, shoes etc etc etc. So not only did I lose time making the claim but also having to go out shopping for all of the clothes and necessities that I was missing. I got the bag back but like two days later. On a whim I decided to use the Claim Air site, I had nothing to lose. Two months later I have received EVERY DIME that I spent due to the lost suitcase. I received a whopping 600USD for this inconvenience. All thanks to ClaimAir! It is a bit of a lengthy process but it’s so worth it!