I must admit that I got my money back thanks to Claimair. The process was very smooth, I just contacted the guys from Claimair, sent them the data they requested me, and just a few weeks later I received an email informing me about, and stating that we had won, very easy, smooth and fast, If you have the nasty experience to be grounded, do not hesitate, Claimair will help you to claim your rights.